Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T0911)
TargetFresno, CA
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Target Fresno, CA
7 months ago
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Starting Hourly Rate / Salario por Hora Inicial: $16.25 USD per hour
ALL ABOUT TARGETAs a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.
ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up.
At Target, We Believe In Our Team Members Having Meaningful Experiences That Help Them Build And Develop Skills For a Career. The Role Of a Guest Advocate Can Provide You With The:
Ability to communicate and interact with guests to build an inclusive guest experience
Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns
Ability to adapt to different guest interactions and situations
Experience promoting and selling various benefits, offerings and services
As a Guest Advocate, No Two Days Are Ever The Same, But a Typical Day Will Most Likely Include The Following Responsibilities:
Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
Create a welcoming experience by authentically greeting all guests
Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
Thank the guest in a genuine way and let them know we’re happy they chose to shop at Target
Scan and bag all guest items efficiently, neatly and in compliance with food safety standards and company best practices
Work efficiently to minimize guest wait time while maintaining guest service and accuracy
Make the guest aware of current and upcoming brand launches, store activities and events
Speak to the benefits of the Target RedCard with every guest and assist them through the application process
Understand and show guests how to use Wallet and the other features and offerings within the Target App
Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them
Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures
Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures
Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests
Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
Stock supplies during store open hours while being available for the guest
Demonstrate a culture of ethical conduct, safety and compliance
Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
Support guest services such order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
All other duties based on business needs
What We Are Looking ForWe might be a great match if:
Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests
Providing service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at Target
You enjoy interacting with people all day and making things easy for others…. Interacting with guests, solving concerns and making the guests day better is core of what we do
You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded
The Good News Is That We Have Some Amazing Training That Will Help Teach You Everything You Need To Know To Be a Guest Advocate. But, There Are a Few Skills You should Have From The Get-go:
Communicating effectively, including using positive language and attentive to guests needs
Welcoming and helpful attitude toward guests and other team members
Attention to detail while multi-tasking
Willing to educate guests and sell products and services
Learn and adapt to evolving technology needs
Work both independently and with a team
We Are An Awesome Place To Work And Care About Our Teams, So We Want To Make Sure We Are Clear On a Few More Basics That We Expect:
Accurately handle cash register operations and cash transactions
Ability to work outdoors in various climates
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
Americans With Disabilities Act (ADA)Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1-800-440-0680 for additional information.
Seniority level
Entry level
Employment type
Full-time
Job function
Legal
Industries
Retail
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The role of a Guest Advocate can provide you with the: Ability to communicate and interact with guests to build an inclusive guest experience. Ability to blend problem solving and decision making to positively impact the guest experience and resolve guest concerns.
Provide an easy, seamless shopping experience by keeping carts and baskets well stocked and clean for guests, including the operation of equipment to move carts from parking lot to inside of store.
Managers were alright. Clearly had a bit of a “clique” going on, standing around the HR room and bathrooms talking in a little group. Be prepared to be called over the walkie to go grab some more carts, when you're already stressing to get carts in on the other side.
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2046) As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
Stocking, Setting and Selling Target products sounds like your thing… That's the core of what we do. You aren't looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded.
Communicating effectively, including using positive language and attentive to guests needs. Welcoming and helpful attitude toward guests and other team members. Attention to detail while multi-tasking.
To get ready for your first day at Target, bringing the necessary documentation, like unexpired original documents establishing your identity and employment authorization, is imperative.
Of course, none of this is obligatory. You could always, as you put it, simply “blow off” the tip-for-service ritual of the cart return. But is that worth the cost to your conscience? Coughing up a small gratuity is the right thing to do, and a small price to pay.
The Target interview process typically starts with an online application, followed by a phone screening with a recruiter. If you pass the phone screening, you'll be invited to an in-person interview at a Target store. During the interview, you'll likely meet with a hiring manager and possibly other team members.
Helped guests find specific products, answering questions and offering advice. Provided assistance with purchases, locating items and signing up for rewards programs. Troubleshot and resolved issues with cash registers, card scanners and printers. Worked closely with front-end staff to assist guests.
A cashier, because its easy to learn and it helps with customer service skills. If physically able, getting shopping carts. A cashier is a great start. They will be trained for two days or so and mentored a few times.
You are responsible for maintaining rows of carts in the store, keeping trash low, and helping guests out with carry-outs. Depending on your store location, there can be up to 200 carts, so it's a lot of work. Most of the time, you will be working by yourself, which can be overwhelming.
Working as a Target Team Member is great as a first job or a part time job, but not as a career. There is little room for internal promotion and going "above and beyond" will more than likely lead you to be taken advantage of. Salary increases only happen once a year and it's usually around $0.10 an hour.
A customer service cashier is a professional who creates a positive customer shopping experience. Here are some of their responsibilities: Greet customers who enter the store and thank customers for visiting when they leave. Operate cash registers to process sales and accept returns or exchanges.
Introduction: My name is Patricia Veum II, I am a vast, combative, smiling, famous, inexpensive, zealous, sparkling person who loves writing and wants to share my knowledge and understanding with you.
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