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User profile for user: akhullar1
akhullar1 Author
User level: Level1 12 points
Hi,
I am using an iPhone XS Max with the latest iOS 16. I bought a pair f Jabra Elite Active 75t which i am able to pair with bluetooth just fine and take calls/listen to music but the Jabra Sound app does not detect the earbuds for me to make changes and personalize them. I am however able to do so on my alternate Android phone (use bt as well as personalise throught the app) so it doesn't seem to be an issue at Jabra's end but rather an iOS issue. I saw a similar question asked by someone else also. Is there a fix to this?
Thanks,
Ashish
iPhone XS Max, iOS 14
Posted on May 31, 2021 10:46 PM
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User profile for user: Eric--F
Eric--F
User level: Community Specialist
Jun 1, 2021 5:10 PM in response to akhullar1
Salutations akhullar1,
Thank you for taking the time to visit the Apple Support Communities! It seems that you are having an issue with the Jabra Sound app not detecting the earbuds (Jabra Elite Active 75t) while using them with your iPhone. We will be honored to assist you!
Please follow the steps in these articles:
If you can't connect a Bluetooth accessory to your iPhone, iPad, or iPod touch
Pair a third-party Bluetooth accessory with your iPhone, iPad, or iPod touch
How do I update the firmware on my Jabra earbuds using Jabra Sound+?
If you are still in need of assistance with the Jabra Sound app, contact Jabra below:
Jabra Elite Active 75t Support page:
Have a wonderful day!
Link
Jabra sound app not detecting my Jabra Elite Active 75t
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