Not every website is an authorized retailer for the products they're selling. But Crutchfield is an authorized dealer for every single brand we carry. See why that matters.
View all brands
3 reasons to buy from an authorized retailer
#1
Your warranty will be honored
Some manufacturers will only honor a request for service under warranty if the item was purchased from an authorized retailer. You may be asked to show proof of purchase in the form of a dated invoice from an authorized retailer.
#2
You will receive legitimate equipment made for the U.S. market
Unauthorized retailers, also called "gray market" retailers, sometimes sell units that look the same as those intended to be sold in the U.S., but do not meet the same performance specifications. For example, they're unlikely to be UL listed, and may be unsafe; they may lack accessories provided with U.S., models; and they may be difficult to repair.
#3
Your retailer will have important information about your product
Because many manufacturers provide authorized retailers with thorough, ongoing training, those retailers have more info on how to set up and use their products. They may also be given info about product recalls or modifications.
There's even more to love about Crutchfield
Being an authorized retailer is just one of the reasons customers choose us.
See 12 more reasons
Questions to ask any retailer before you buy
If they say no, ask why not. Can you be sure the gear you're receiving is safe, UL-listed, and designed for use in the U.S.? Also, check with the manufacturer to understand if your warranty will be valid?
At Crutchfield, we are an authorized retailer for every brand we sell.
It's important to know in advance whether your retailer can help you with a setup or troubleshooting, whether they will charge you for help after the sale, or whether they will simply direct you to the manufacturer.
At Crutchfield, we offer free lifetime tech support for every product we sell. Our techs can help with anything from explaining a wiring diagram to troubleshooting an entire system, one piece at a time.
Different retailers have very different return policies, with sometimes narrow windows for returning an item, or high re-stocking fees.
At Crutchfield, we offer 60-day returns, to give customers a chance to try out their gear and return anything they don't love.
When researching a new-to-you retailer, look for things like years in business, awards granted by independent organizations, and customer testimonials. You'll quickly gain a sense of how credible -- or not -- a retailer is.
At Crutchfield, we have been selling electronics since 1974, and have been recognized for excellence by U.S. News and World Report, Forbes ASAP, Bizrate.com, and decades of enthusiastic customers.
Shop our popular categories
Why customers trust us
50 years of experience years of helpful advice and lifetime support with helpful advice & lifetime support
4.8 rating on TrustPilot from 18k+ reviews
24 years in a row years of Bizrate Insights Circle of Excellence Bizrate Insights Circle of Excellence
A+
rating and accreditation rating by the Better Business Bureau® by the Better Business Bureau®
Trustpilot
Enjoying the gear since 1974
Learn more about us Customer Feedback
With so many musicians working at Crutchfield (and so much gear), it's only a matter of time before somebody starts rockin'.
Our CEO, Bill, is a huge animal lover. His buddy Enzo smothers him with kisses during a recent photo shoot.
Eric, our turntable expert, flexes his knowledge of music history on his radio show outside of work
We always like to get two sets of eyes on a car audio installation.
We measure every product and part down to the 1/1,000th of an inch.
We've watched turntables go in and out of style, but our love of hi-fidelity has never stopped.
YOUR STUFF
- Order status
- Account info
- Rewards
- Recycling
- Trade in old gear
- Shop our specials
- Gift cards
-
- Catalog
- Text
-
- Russound specials
- Yamaha sale
- Sony sale
- Da-Lite deals
- Clarion deals
- Nissan Leaf Plus Stereos and Speakers
- Land Rover Range Rover Stereos and Speakers
- Toyota Truck Stereos and Speakers
- BMW Wagon Stereos and Speakers
- 2013 Audi TT kits
- 2003 Honda Odyssey harnesses
- Top Selling Kicker Car Speakers
- Wharfedale EVO4 Speakers
YOUR PRIVACY
- Privacy policy
- Your privacy rights
- Do Not Sell or Share My Personal Information
- Notice of Collection
- Manage Email Preferences
GET IN TOUCH
- Contact us
- Customer support
- International
- Español
- Visit a store
- Careers at Crutchfield
OUR COMPANY
- About us
- Why choose Crutchfield?
- Meet our advisors
- Crutchfield Business (B2B sales)
- Product research
- Free tech support
- 60-day returns
- Free Shipping
- Helpful articles and videos
YOUR PRIVACY
- Privacy policy
- Your privacy rights
- Do Not Sell or Share My Personal Information
- Notice of Collection
- Manage Email Preferences
| Terms of use | Accessibility | Sitemap
Copyright ©1996-2024, Crutchfield New Media, LLC. All rights reserved. Crutchfield is a servicemark of Crutchfield Corporation.
